Privacy Policy

1. Introduction

Cyla (cyla.in) (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and cylinder tracking services, in compliance with applicable Indian laws including the Information Technology Act, 2000 and rules thereunder.

2. Information We Collect

We may collect:

• Account and contact data: name, email, phone number, company name, address when you register or request a demo.
• Usage data: logs of access to our services, verification lookups, and device/browser information.
• Cylinder and operational data: serial numbers, test dates, dispatch and return records, and related data that you or your organisation upload or generate while using our platform.

3. Legal Basis and Purpose

We process your data for providing our services, fulfilling contracts, complying with legal obligations (including under the Gas Cylinder Rules, 2016 and PESO where applicable), improving our platform, and communicating with you. We do not sell your personal data to third parties.

4. Disclosure and Sharing

We may share your information with service providers (e.g. hosting, email) who assist us in operating our services, and with authorities when required by Indian law. Data may be stored or processed on servers within or outside India; we ensure appropriate safeguards where required.

5. Data Retention and Security

We retain your data as long as necessary for the purposes stated in this policy or as required by law. We implement reasonable security practices and procedures as required under Indian IT laws to protect your data from unauthorised access, alteration, disclosure or destruction.

6. Your Rights

Under applicable Indian law, you may have the right to access, correct, or request deletion of your personal data. You may also withdraw consent where processing is consent-based. To exercise these rights or for any privacy-related queries, contact us using the details below.

7. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, and to improve your experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at: +91 9308199900 or email at contact@cyla.in.